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Terms and Conditions

Review our policies for a smooth travel experience

Terms and Conditions

Effective Date: April 1, 2026

These Terms and Conditions (hereinafter referred to as “Terms”) govern your use of our website, applications, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to comply with and be legally bound by these Terms. If you do not agree, please do not use our Services.


1. Nature of Our Services

Our platform operates as an independent information and service platform.

We are not a travel agency, tour operator, or transport provider.

We:

  • provide information about destinations, services, and travel-related opportunities

  • connect users with third-party providers

  • facilitate access to external services and bookings

We do not:

  • organize or sell package tours

  • act as a contractual travel provider

  • assume responsibility for third-party services

Any bookings or services are concluded directly between the user and the respective third-party provider.


2. Information Collected and Processed

When you use our Services, we collect and process information to improve functionality and user experience.

This may include:

  • Contact details (name, email, phone number)

  • Payment-related information (processed via third-party providers)

  • Travel preferences and planning data

  • Device and usage data (IP, browser, language, etc.)

  • Communication records with our support team

  • Information from third-party integrations

We may also receive information from:

  • affiliated partners

  • external platforms

  • third-party service providers

If you provide information about other individuals, you confirm that you have their consent.


3. Use of Information

We use collected information to:

  • provide and improve our Services

  • facilitate access to third-party services

  • process payments (via external providers)

  • communicate with users

  • personalize content and offers

  • prevent fraud and ensure security

  • comply with legal obligations


4. Role as Intermediary

We act solely as a technical and informational intermediary.

We are not responsible for:

  • the execution of third-party services

  • service quality, availability, or legality

  • contractual obligations between users and providers

Users are responsible for reviewing the terms of any third-party provider before booking.


5. Payments

Payments on our platform may be processed:

  • directly

  • via payment links

  • via third-party payment providers

We do not store full payment credentials.

All transactions are subject to the terms of the respective payment provider.


6. Refund Policy

Where applicable, we offer a 14-day refund policy for certain digital services, subject to specific conditions.

Refunds related to third-party services are governed by the respective provider.


7. Information Choices

You may control certain data collection via your device settings and browser preferences.

Disabling certain features (e.g. location tracking) may affect functionality.


8. Children

Our Services are not intended for individuals under the applicable legal age.

We only process data of minors with verified parental or guardian consent.


9. Data Transfers

We operate internationally.
Your data may be processed in different jurisdictions in accordance with applicable laws.


10. Data Security

We implement technical and organizational measures to protect your data, including:

  • encryption

  • access controls

  • monitoring systems

However, no system can guarantee absolute security.


11. Data Retention

We retain data only as long as necessary for:

  • service provision

  • legal obligations

  • dispute resolution


12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • improve user experience

  • analyze usage

  • provide relevant content

You can manage cookie settings at any time via your browser or our consent tool.


13. Changes to Terms

We may update these Terms at any time.

Material changes will be communicated via:

  • website notice

  • email (if applicable)


14. Contact

For questions or requests:

📧 support@moyabot.app


15. EU and GDPR Compliance

For users in the European Economic Area (EEA) and the United Kingdom:

We process data in accordance with the General Data Protection Regulation (GDPR).

Users have the right to:

  • access their data

  • request deletion

  • request correction

  • object to processing


🔒 Wichtige Ergänzung (für Banken & Compliance wichtig):

This platform provides digital services and access to third-party services only and does not act as a licensed travel operator.

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